OpenClaw Deployment Assistant Expert Remote Service Agreement

Welcome to the Expert Remote Service of OpenClaw Deployment Assistant (hereinafter referred to as "the Service"). The Service is a one-time value-added service where professional technicians assist users in deploying and debugging OpenClaw via remote desktop. Please read this Agreement carefully before purchasing the Service. By purchasing and using the Service, you acknowledge that you have read, understood, and agreed to all terms of this Agreement.

Article 1 General Provisions and Definitions

1.1 "Expert Remote Service" refers to the technical support service related to OpenClaw Deployment Assistant provided by professional technicians arranged by TECHVISTA Co., Ltd. (hereinafter referred to as "we" or "the Service Provider") through remote desktop connection tools.

1.2 "User" refers to any natural person who purchases the Service through legitimate channels.

1.3 "Remote Desktop Connection" refers to a remote operation connection established through third-party remote desktop software (such as AnyDesk, TeamViewer, etc.), allowing the Service Provider's technicians to operate the user's computer with authorization.

1.4 "Service Sessions" refers to the number of remote service sessions included in the single session or package purchased by the user, as specified in the service package selected at the time of purchase.

1.5 The Service is a one-time value-added service, independent of VIP membership, and can be purchased additionally.

Article 2 Service Content and Scope

2.1 The Service includes the following six specific items, all limited to the scope of OpenClaw Deployment Assistant tool functions:

Service Item	Service Description
Remote Desktop Assisted Deployment	Experts connect to the user's computer via remote desktop, performing all operations including environment detection, resource downloading, program installation, and initial configuration of OpenClaw, ensuring successful deployment and verifying normal service operation.
AI Service Configuration	Based on the user's chosen AI service provider (OpenAI/Google Gemini/DeepSeek/Anthropic, etc.), configure API address, model name, API Key and other parameters in OpenClaw Deployment Assistant, and verify API connectivity. If the user has not yet obtained an API Key, technicians can provide guidance but will not register third-party accounts on the user's behalf.
Deployment Troubleshooting	Diagnose failure causes during one-click deployment (environment issues, network issues, permission issues, etc.), fix runtime anomalies such as Gateway unable to start or service crashes, fix environment issues such as missing dependencies or version conflicts, and handle port occupation situations.
Runtime Environment Setup	Check and install missing runtime dependencies from scratch (Node.js, etc.), configure system environment variables and paths, handle operating system security policy restrictions (such as macOS Gatekeeper, Windows SmartScreen), and ensure a complete runtime environment is ready.
Network Issue Diagnosis	Diagnose network causes for deployment resource package download failures, troubleshoot AI API connection timeout or rejection issues, check the impact of firewall/proxy settings on the deployment process, and assist in adjusting network configuration to ensure smooth deployment and operation.
One-on-One Voice Guidance	Provide voice or video calls throughout the remote operation, explaining while operating to help users understand the deployment process, answering user questions about OpenClaw Deployment Assistant usage, and providing follow-up usage suggestions and precautions.

Article 3 Detailed Service Scope

3.1 Remote Desktop Assisted Deployment — Details

✅ Included	❌ Not Included
Complete the entire one-click deployment process using OpenClaw Deployment Assistant	Install third-party software unrelated to OpenClaw
Check if the operating system and hardware meet deployment requirements	Installation, reinstallation, or upgrade of the operating system
Download and install Node.js runtime (required dependency)	Computer hardware repair, replacement, or upgrade
Verify successful deployment and confirm Gateway service is running normally	Handle computer issues unrelated to deployment (e.g., BSOD, viruses)
Open OpenClaw Web interface to confirm normal access	Write code or develop custom plugins for users

3.2 AI Service Configuration — Details

✅ Included	❌ Not Included
Configure AI service provider's API address and model name in OpenClaw Deployment Assistant	Register AI service provider accounts on behalf of users
Enter user's existing API Key into configuration and verify connectivity	Top up or purchase AI model API Token/quota on behalf of users
Guide users through the steps to obtain API Key from AI service provider's website	Bear any costs incurred by AI model API calls
Configure multiple AI platforms (OpenAI/Google Gemini/DeepSeek/Anthropic, etc.)	Guarantee the quality, accuracy, or availability of AI model outputs
Verify API connectivity and confirm normal invocation	Train, fine-tune, or customize AI models

3.3 Deployment Troubleshooting — Details

✅ Included	❌ Not Included
Diagnose failure causes at each step of the one-click deployment process	Fix hardware or system faults of the user's computer itself
Fix issues such as Gateway unable to start or process crashes	Fix other software issues unrelated to OpenClaw
Handle situations where port occupation causes Gateway startup failure	Guarantee that all problems can be fixed (some issues depend on user's environment)
Fix environment issues such as Node.js version conflicts or missing dependencies	Unrecoverable issues caused by user's own modification of system files

3.4 Runtime Environment Setup — Details

✅ Included	❌ Not Included
Install Node.js runtime required for OpenClaw deployment	Install non-essential software like Python, Docker, etc.
Configure Node.js related environment variables and PATH	Set up server-side runtime environment (this tool is for local deployment only)
Handle security restrictions such as macOS Gatekeeper / Windows SmartScreen	Make permanent system-level security policy modifications
Ensure a complete environment for the deployment tool to run properly	Install or configure GPU drivers (CUDA, etc.)

3.5 Network Issue Diagnosis — Details

✅ Included	❌ Not Included
Diagnose causes for deployment resource package download failures or slow speeds	Fix user's router, modem, or other network hardware faults
Troubleshoot AI API connection timeout or rejection causes	Purchase or configure VPN/proxy services for users
Check if system firewall settings block deployment-related connections	Resolve issues caused by user's ISP restrictions
Assist in adjusting proxy/DNS settings to ensure smooth deployment	Guarantee that network issues can be resolved (subject to user's network environment)

3.6 One-on-One Voice Guidance — Details

✅ Included	❌ Not Included
Voice or video call explanations throughout remote operations	Provide programming development teaching or training
Answer questions about OpenClaw Deployment Assistant usage	Provide training on AI model principles, prompt engineering, etc.
Explain deployment process and basic usage methods	Provide other technical consulting unrelated to OpenClaw Deployment Assistant
Provide follow-up usage suggestions and common issue precautions	Long-term ongoing technical consulting services

Article 4 Services Not Included

1. AI model API Token / call quota — billed independently by each AI service provider, unrelated to the Service;
2. AI service provider account registration — technicians can guide the process but will not register accounts or provide personal information;
3. Third-party software licenses or authorization fees — including OS licensing, paid software licenses, etc.;
4. User computer hardware repair or upgrade — including CPU, memory, hard disk, GPU, and other hardware;
5. OS installation, reinstallation, or upgrade — the Service only handles deployment issues on existing systems;
6. Network bandwidth / VPN / proxy service fees — users must ensure basic network availability;
7. Functional guarantees of the OpenClaw open-source project itself — maintained by the open-source community, unrelated to the Service Provider;
8. Accuracy or safety guarantees of AI model outputs — determined by the models themselves, unrelated to the Service;
9. Long-term ongoing technical support — the Service is a one-time service and does not include long-term consulting;
10. Other technical issues unrelated to OpenClaw Deployment Assistant — such as antivirus, office software installation, etc.

Article 5 Service Process and Methods

5.1 Service Booking:

1. Users purchase the Expert Remote Service package within the OpenClaw Deployment Assistant App;
2. After successful purchase, contact technical support via the in-app support entry or email (support@pcgogo.com) to schedule a service time;
3. After both parties confirm the service time, technicians will proactively contact the user at the agreed time.

5.2 Remote Connection Method:

1. Technicians and users establish communication via phone, video call, or other agreed methods;
2. Users install and launch remote desktop software (such as AnyDesk, TeamViewer, etc.) under the guidance of technicians;
3. Users proactively provide the remote connection invitation code, and technicians may only connect after obtaining authorization;
4. All remote operations are performed in full view of the user, who may terminate the connection at any time.

5.3 Service Confirmation:

1. After service completion, technicians confirm the deployment results or issue resolution with the user;
2. Once the user confirms service completion, the service is considered delivered;
3. If the user has objections to the service results, they may contact support within 24 hours after the service ends.

Article 6 Service Hours and Validity

6.1 Service booking hours: Business days 9:00-18:00 (UTC+8). Please email support@pcgogo.com for scheduling.

6.2 A single service session generally does not exceed 60 minutes. Extensions due to problem complexity are determined by mutual agreement between the technician and user.

6.3 Purchased service sessions are valid for 90 days from the date of purchase. Unused sessions that exceed the validity period will automatically expire without refund or extension.

6.4 If the service cannot proceed normally due to the Service Provider's reasons (e.g., technician not available at the agreed time), the user's session will not be consumed and can be rescheduled.

Article 7 Fees and Refunds

7.1 Service fees are based on the product package prices displayed in the App.

7.2 Payment methods are based on the payment channels actually available in the App.

7.3 Used service sessions are non-refundable. Unused sessions may be refunded by contacting support within the validity period (the difference will be refunded after deducting the cost of used sessions).

7.4 If a scheduled service cannot proceed on time due to the user's reasons (e.g., user absence, last-minute cancellation) without notifying the Service Provider at least 4 hours in advance, it will be counted as one consumed service session.

Article 8 User Rights and Obligations

8.1 Users have the following rights:

1. Receive remote service from professional technicians during the agreed service time;
2. Full visibility of all remote operations, with the right to request explanations at any time;
3. Terminate the remote connection and service process at any time;
4. Provide reasonable feedback and suggestions regarding service quality.

8.2 Users shall fulfill the following obligations:

1. Back up important data before remote operations to prevent accidental data loss;
2. Provide accurate problem descriptions and necessary computer environment information;
3. Remain present during remote operations and not transfer the remote connection to others without authorization;
4. Not request technicians to perform operations beyond the scope of the Service (e.g., installing pirated software, cracking software);
5. Not record technicians' personal information or internal operational procedures during remote operations;
6. Ensure that their AI model usage complies with relevant laws and AI service provider terms;
7. Properly safeguard API Keys obtained through third-party platforms and not request technicians to record or save them during remote operations.

Article 9 Service Provider Rights and Obligations

9.1 The Service Provider commits to:

1. Arranging qualified technicians to provide the service;
2. Proactively contacting users and providing service within the agreed time;
3. Performing remote operations only within the user's authorization and visible scope, without any unauthorized actions;
4. Not collecting, storing, or viewing any personal files or private data unrelated to the service on the user's computer;
5. Immediately disconnecting the remote connection after service completion, retaining no remote access privileges.

9.2 The Service Provider reserves the right to refuse the following requests:

1. Requests to install pirated software, cracking tools, or other illegal software;
2. Technical operations beyond the service scope defined in this Agreement;
3. Requests for technicians to provide personal contact information for private transactions;
4. Abusive, threatening, or other inappropriate behavior towards technicians during the service.

Article 10 Disclaimers and Liability Limitations

10.1 The Service is provided on a best-effort basis. The Service Provider commits to arranging professional technicians to assist users to the best of their ability, but does not guarantee that all technical issues can be resolved. Some issues are subject to objective factors such as the user's system environment, network conditions, and hardware status, and may not be fully resolved in a single service session.

10.2 The Service Provider shall not be liable for the following situations:

1. AI model related: Any losses arising from AI model output content, accuracy, availability, costs, etc.;
2. Data loss: Data loss due to user's failure to back up data before the service (technicians will remind users to back up before operations);
3. User environment limitations: Inability to complete deployment due to insufficient hardware configuration, outdated OS version, restricted network environment, or other objective factors;
4. Third-party software/services: Issues caused by defects in the OpenClaw open-source project itself or service interruptions of third-party AI service providers;
5. Subsequent changes: Issues with the original deployment caused by the user's own configuration changes, system updates, or installation of other software after service completion;
6. Force majeure: Service interruptions caused by natural disasters, cyber attacks, policy changes, or other force majeure events.

10.3 In any case, the Service Provider's liability for compensation arising from the Service shall not exceed the actual service fee paid by the user for that session.

Article 11 Privacy and Data Security

11.1 The Service Provider highly values user privacy protection and adheres to the following principles during remote service:

1. Least privilege principle: Technicians only operate deployment-related software and configurations, without browsing, copying, or modifying user's personal files;
2. Full visibility principle: All remote operations are performed on the user's visible desktop, allowing real-time supervision;
3. Immediate disconnection principle: Remote connection is disconnected immediately after service completion, retaining no remote access privileges or user device information;
4. No storage principle: Technicians do not record or store user's API Keys, passwords, or other sensitive information.

11.2 Users should do the following before remote operations:

1. Close sensitive files or windows that they do not wish to be seen;
2. Ensure there is no private content on the desktop that is inconvenient to display;
3. If necessary, request technicians to operate only specific windows or areas.

Article 12 Dispute Resolution and Applicable Law

12.1 This Agreement shall be governed by the laws of the Hong Kong Special Administrative Region.

12.2 Any dispute arising from this Agreement shall first be resolved through amicable negotiation. If negotiation fails, the dispute shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules in force at the time. The seat of arbitration shall be Hong Kong.

Article 13 Amendment and Miscellaneous

13.1 The Service Provider reserves the right to modify this Agreement based on business development. Modified agreements will be communicated to users through in-app notifications or official website announcements. Users who continue to use the Service after modifications are deemed to have agreed to the modified content.

13.2 This Agreement and the OpenClaw Deployment Assistant Membership Service Agreement constitute a complete service agreement system. In case of conflict between the two agreements, this Agreement (Expert Remote Service Agreement) shall prevail on matters related to expert remote services.

13.3 If you have any questions about this Agreement, please contact us through the following channels:

• Email Support: support@pcgogo.com