The ntkrnlmp.exe BSOD error is a common Windows system crash that typically appears during boot or while running demanding tasks. This error is usually related to system drivers, hardware conflicts, memory issues, or corrupted Windows components.
If you encounter this blue-screen problem, there are several reliable ways to resolve it. Before trying advanced fixes, start by updating all critical system drivers. Outdated or corrupted drivers are one of the primary triggers of ntkrnlmp.exe failures.
Update All Drivers First Using Driver Sentry (Recommended)
Driver Sentry is an automated tool that helps detect outdated, missing, or faulty drivers that may cause ntkrnlmp.exe BSODs. Updating drivers before deeper troubleshooting ensures your system has a stable driver foundation.
Download and Install:
Click the "Download" button to download the software package.
Run the installer and follow the on-screen prompts.
Run a full system scan:
Open Driver Sentry from the Start menu or desktop shortcut.
Click the "Scan" button to detect outdated, missing, or corrupted drivers, including graphics, chipset, and display drivers.
Update Your Drivers:
The tool will list all drivers requiring updates, cick "Repair Now" button.
Driver Sentry will automatically download and install the correct drivers for your Acer hardware.
Restart your laptop:
Restart your computer once all updates are complete.
After the reboot, check whether the ntkrnlmp.exe error still appears.
If the BSOD was caused by a driver conflict or an outdated system driver, this alone often resolves the issue.
Additional Causes and Effective Solutions
If updating drivers does not completely resolve the problem, try these advanced methods.
1. Disable Overclocking in BIOS
Overclocking the CPU or RAM can cause instability, leading to ntkrnlmp.exe crashes.
Steps:
Restart your computer.
Press the designated key (usually F2, F10, Del, or Esc) to enter BIOS.
Locate Overclocking, CPU Ratio, or XMP/DOCP settings.
Disable all overclocking features and revert to default values.
Save and exit BIOS.
Boot into Windows and check whether the BSOD is resolved.
2. Run Windows Memory Diagnostic
Faulty RAM modules are a common cause of ntkrnlmp.exe errors.
Steps:
Press Windows + R, type "mdsched.exe", and press Enter.
Choose "Restart now and check for problems (recommended)".
Allow the tool to scan your memory.
After rebooting, view the results.
If memory errors are detected, consider reseating or replacing your RAM modules.
3. Check System File Integrity with SFC and DISM
Corrupted system files can trigger kernel-related BSODs.
Steps:
1). Open Command Prompt as Administrator.
Run the SFC scan: sfc /scannow
After it completes, run the DISM command: DISM /Online /Cleanup-Image /RestoreHealth
2). Restart your PC and check the status.
4. Update BIOS or UEFI Firmware
Outdated firmware may cause conflicts with new Windows builds.
Steps:
Visit your motherboard or laptop manufacturer's support page.
Download the latest BIOS/UEFI file.
Follow the included instructions carefully to perform the update.
Restart your computer.
5. Remove Recently Installed Hardware or Drivers
If the BSOD started after a new device installation, it may be causing the conflict.
Try the following:
Uninstall the new driver from Device Manager.
Physically disconnect newly added hardware and test the system.
Reinstall drivers using Driver Sentry or from the manufacturer's website.
6. Perform a Clean Boot
This will help determine whether third-party services are conflicting with the Windows kernel.
Steps:
Press Windows + R, type "msconfig", and press Enter.
Under the Services tab, check "Hide all Microsoft services", click "Disable all".
Go to the Startup tab and open Task Manager.
Disable all startup items.
Restart your PC.
If the error is gone, re-enable items gradually to find the culprit.
7. Reset or Reinstall Windows (Last Resort)
If none of the above solutions work, your Windows installation may be severely corrupted.
You can choose:
Reset this PC (keep or remove files)
Clean install Windows from bootable media
Final Thoughts
The ntkrnlmp.exe BSOD error can be caused by outdated drivers, faulty hardware, corrupted system files, or incorrect configurations. The fastest and most effective first step is updating all drivers using Driver Sentry, followed by checking system stability using the methods listed above. With careful troubleshooting, you can fully resolve this BSOD and restore your Windows system to stable operation.
