At PcGoGo (TECHVISTA Co., Ltd.), we want you to be completely satisfied with your purchase. If you are not satisfied with a product, you may request a refund subject to the following terms.

Eligible for Refund

• The refund request is made within 30 days of the original purchase date.
• The product has a critical technical issue that our support team cannot resolve.
• You were charged multiple times for the same product due to a system error.

Not Eligible for Refund

• The refund request is made more than 30 days after the purchase date.
• You have already used the license key to activate the product and the product is functioning as described.
• The request is based on a change of mind, or the product description was clearly available before purchase.

How to Request a Refund

To request a refund, please send an email to support@pcgogo.com with your order number, the email address used during purchase, and a brief description of the reason for your refund request.

Refund Processing

Once your refund request is approved, the refund will be processed within 5-10 business days. The refund will be returned to the original payment method used during the purchase.

Contact Us

If you have any questions about our refund policy, please contact us at support@pcgogo.com.